Privacy policy at shevola

Article 1: Definitions

• Website: Refers to the Shevola website and all of its services.

• Customer: Anyone who visits the website and/or registers and/or makes a purchase through it.

• Seller: The party offering and selling products within the platform.

• Order: The action taken by the customer to purchase a specific product.

• Terms: Refers to all the legal and regulatory provisions mentioned in this agreement.

Article 2: Account Creation and Purchases

1. To create an account on Shevola, you must be over 18 years old or have guardian approval.

2. The customer is responsible for the confidentiality of their account login information.

3. By placing an order, you confirm that all your information is accurate and complete.

4. The website reserves the right to cancel or reject any order if data is incorrect or policies are violated.

Article 3: Payment Policy

1. The platform accepts multiple payment methods such as:

   • Credit cards (Visa/Mastercard)

   • PayPal

   • Stripe

   • Local banks (depending on the country)

2. All payment transactions are encrypted and secure.

3. The website does not store any credit card details.

4. Full payment is required in advance before the product is shipped.

Article 4: Shipping and Delivery Policy

1. Shipping costs and speed vary by country and by the chosen method (Economy – Express – Ultra Express).

2. An estimated delivery date is provided when placing the order.

3. The website is not responsible for delays caused by the shipping company.

4. A tracking number is sent after order confirmation (if available).

5. The customer is responsible for customs fees or taxes (if any) in their country.

Article 5: Return and Exchange Policy

1. The customer may request a return or exchange within 7 days of receiving the product in the following cases:

   • The product is damaged or broken.

   • The product does not match the description.

   • A wrong product was sent.

2. Returns are not accepted in the following cases:

   • Obvious use of the product.

   • Damage due to misuse.

   • Personal items such as (underwear – makeup – perfumes) after opening.

3. The customer bears the return shipping cost unless the seller is at fault.

4. Requests must be submitted through the “Support” or “Contact Us” section on the website.

Article 6: Warranties and Responsibilities

1. The website does not guarantee the quality of products, but only ensures safe delivery and transactions.

2. The seller is fully responsible for:

   • Product quality.

   • Accuracy of its description.

   • Any damages or legal violations.

3. The website acts as a commercial intermediary between the customer and the seller and is not personally responsible for product content or outcomes.

4. In case of disputes, a complaint may be submitted to the website management, which will be reviewed within 5 business days.

Article 7: Website Usage

1. The customer must not use the website for any illegal or harmful purposes.

2. Offensive or abusive language is prohibited in communications or comments.

3. The platform reserves the right to block any account engaging in suspicious behavior or violating the terms.

Article 8: Product Reviews

1. The customer may review products after purchase.

2. Reviews must be honest and non-defamatory.

3. Management may review or remove abusive or false reviews.

Article 9: Privacy Policy

1. All customer information is confidential and will not be shared with third parties without consent.

2. Your data is used only to complete orders and improve service.

Article 10: Subscription Program (if available)

1. The platform offers a free 6-month subscription for some features (e.g. exclusive offers – special discounts).

2. After the subscription ends, it may be renewed for a small fee.

3. Subscription details are displayed on the website and updated regularly.

Article 11: Communication and Support

1. You can contact customer service via email or the “Contact Us” form.

2. Support hours: Monday to Friday – 9:00 AM to 6:00 PM (GMT+1).

3. We aim to reply within 24–48 business hours.

Article 12: Disputes and Applicable Law

1. In case of any dispute, both parties will try to resolve it amicably.

2. If amicable resolution fails, the competent court in the country of the website’s management will be used.

3. This agreement is subject to international commercial laws and the laws of the country where the platform is registered.

Article 13: Amendments to the Agreement

1. The website reserves the right to modify this agreement at any time without prior notice.

2. Amendments take effect once published.

3. Continuing to use the website means you agree to the amendments.

Article 14: Final Acceptance

By registering as a user or placing any order, you implicitly agree to all the above terms and undertake to abide by them.

Article 15: Intellectual Property

1. All texts, images, designs, logos, videos, icons, and other content of the website are owned by Shevola or its licensed providers.

2. Copying or using any of this content without official written permission is prohibited.

3. All copyrights and trademarks are reserved to the platform owner.

Article 16: Limitation of Liability

1. The website is not responsible for any indirect, incidental, or consequential losses or damages arising from the use of the website or products.

2. Your use of the products is at your own risk, and you must read instructions and warnings.

3. The website provides no express or implied warranties regarding performance or suitability for a specific purpose.

Article 17: Prohibited Activities on the Website

Customers are prohibited from:

• Providing false information or data.

• Impersonating another person or organization.

• Attempting unauthorized access to any system or data on the website.

• Sending harmful content or malware (viruses – trojans – etc.).

• Using the platform for money laundering or illegal activities.

Article 18: Account Security

1. The customer is fully responsible for the activity on their account.

2. If you suspect hacking or unusual activity, notify management immediately.

3. The website may close the account temporarily or permanently to maintain security.

Article 19: Invoices and Taxes

1. Electronic invoices are issued for every purchase.

2. The customer must pay any taxes imposed in their country (if any).

3. Some countries may require product identification at customs – this is not the website’s responsibility.

Article 20: Multi-Language Support

1. The website’s default language is English, with the possibility of expanding to other languages.

2. The user experience may differ from one language to another due to technical or regulatory reasons.

Article 21: Termination

1. Either party may end the relationship at any time provided all ongoing transactions are completed.

2. The website may suspend or terminate a customer’s account if the terms are violated.

Article 22: Official Communication

1. All official notices and correspondence are done via the registered email or the website dashboard.

2. The customer is responsible for updating their information and checking messages.

Article 23: Continuous Updates

1. Shevola management strives to continually update the Terms of Use to keep up with legal and technical changes.

2. Users will be informed of any major changes via a notice on the website or by email.

Conclusion

By using the website or completing any purchase, you confirm that you have read, understood, and agreed to all the above terms and conditions, and that you bear full responsibility for your legal and commercial obligations as a buyer.